Windows 10 doesn’t recognise Android phone [Full Guide]
Hey guys, so, I’ve encountered an unfortunate problem with my android device. It’s a Samsung Galaxy j7 (non-j3) and I can’t get it to work with windows 10. I’ve tried everything and I’ve come to the conclusion that there’s something wrong with it. I’ve tried downloading Samsung USB drivers, reset it to the factory settings and done a full factory reset, but none of those have worked. I’m not 100% sure it’s the phone, but it’s hard to be sure. I would love some advice and guidance from someone who knows what they are doing. Thanks in advance.
My phone is a Galaxy Note 4. It runs Android 4.4.2 KitKat. I have installed CyanogenMod 9 (CM9) on it. CM9 is a customised version of Android 4.4.2 KitKat.
I was expecting to see a Windows 10 app to emulate an Android phone, but instead I found a new Windows 10 PC that looks just like a laptop. This is an interesting concept, and I’m definitely going to check it out.
Milan Stanojevic Co-Editor in Chief Milan has had a passion for computers since childhood, which has led him to become interested in all PC-related technologies. Before joining WindowsReport, he worked as a front-end web developer. Read more Updated: 11. June 2021. Published: August 2020
- If the phone does not appear on the computer, there may be a problem with the USB connection.
- Another reason why the phone cannot connect to the PC may be a problematic USB driver.
- The solution for the Android phone not being recognized by the PC is to automatically update the drivers with a special solution.
- You can also check this by trying a USB cable other than the original one.
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Sometimes you need to connect your Android device to your Windows 10 computer to transfer certain files, but users have reported some issues with Android and Windows 10 devices. Windows 10 doesn’t seem to recognize Android devices, and today we look at how to fix that. Why can’t I connect my phone to my PC with a USB cable? There can be many causes, including a defective USB cable.
What do I do if Windows 10 doesn’t recognize my device?
1. Check the settings of the USB connection to the computer
- On your Android device, open Settings and go to Storage.
- Click on the More icon in the top right corner and select USB connection to computer.
- Select Media Device (MTP) from the list of options.
- Connect the Android device to your computer and it should be recognized.
To transfer files from your computer, you need to connect your Android phone as a media device (MTP). In some cases, you may need to connect your Android phone to the computer and switch between different connection options several times before the computer recognizes your Android device as a media device.
2. Install the MTP USB driver
2.1 Manual driver update
- Press Windows key + X and select Device Manager from the menu.
- Find your Android device, right click on it and select Update Driver.
- Click Browse My Computer to find the drivers.
- Now click the Allow Selection button in the list of device drivers on my computer.
- Select USB MTP device from the list and click Next.
- Once the driver is installed, your Android device should be recognized.
Sometimes the android phone is not detected due to driver issues, so you can try to update the drivers. 2.2 Automatic driver update Manually downloading drivers comes with the risk that you install the wrong driver, which can cause your PC to seriously stall. We recommend an alternative tool that will do this for you. A safer and easier way to update drivers on a Windows computer is to use an automated program, such as the one recommended below, that will automatically repair and update them within seconds. In most cases, the current drivers for your PC’s hardware and peripherals are not updated properly by the system. There are important differences between the generic driver and the manufacturer’s driver. Finding the right driver version for each of your hardware components can be tedious. Therefore, an automated wizard can help you find the right drivers and update your system every time, and we recommend DriverFix.Follow these simple steps to safely update your drivers:
- Download and install DriverFix.
- Start the software.
- Wait until all defective drivers are detected.
- DriverFix will show you all drivers that have problems and you only need to select the one you want to fix.
- Wait until the application has downloaded and installed the latest drivers.
- Restart the computer for the changes to take effect.
Make sure the drivers for the components of your PC are working properly without endangering your computer. Denial: This program must be upgraded from the free version to perform specific actions.
3. Download and install the Media Feature Pack for Windows 10
We already mentioned that to transfer files from your computer to your Android device, you need to use the MTP protocol. MTP is associated with Windows Media Player, and some versions of Windows 10 lack Windows Media Player and support for related technologies such as MTP. If your version of Windows 10 does not support Android devices, download and install the Media Feature Pack for Windows 10 N and KN versions.
4. Use a different USB cable
If you are not using the original cable provided with the unit, replace the USB cable. In rare cases, some USB cables are used only for power supply and not for file transfer. So you might have one of these USB cables. To be sure, try using a different USB cable or connect your Android device to another computer with the same USB cable.
5. Android driver removal
- Connect your Android device to your computer and open Device Manager.
- In the Device Manager, find the Android device. It is usually located under Other Devices or Portable Devices, but the location may be different on your computer.
- Right click on the device and select Remove.
- After removing the drivers, disconnect the Android device.
- Plug it back in and wait for Windows 10 to reinstall the drivers.
- Check if your Android device is now recognized.
You may not have the latest driver versions or your drivers may not be installed correctly. Therefore, it is recommended to remove the Android drivers to solve the problems of Android and Windows 10 devices. Note that sometimes Windows cannot find and load certain drivers. In this case, you can refer to this guide to make sure the Android drivers are installed correctly.
6. Connect Android phone as USB storage device
- On your phone, go to Settings and select More settings.
- Select USB Utilities and click on Connect Storage to PC.
- You may be asked to disconnect and reconnect your Android device to install the required drivers. You may also be prompted to turn off USB debugging.
- After completing all the steps, check if your Android phone is detected.
Follow the steps above to connect your Android phone as a USB storage device.
7. Enable USB debugging
- Go to Settings and click on Developer Options.
- When you receive a warning message, press OK.
- Now you need to enable the development settings and enable USB debugging.
- If a warning message appears, press OK to close it.
If you are using Android 4.2 or later, the USB debugging option may be hidden on your device. Follow the steps below to enable USB debugging:
- Go to Settings, and then tap About phone.
- Scroll to the building number and press it seven times.
- You can then enable USB debugging.
Users report that enabling USB debugging sometimes solves this problem. To enable USB debugging on your Android phone, follow these steps. After enabling USB debugging, check if your Android phone is detected. If you have a Samsung Galaxy device, we have covered this issue in this article.
8. Switching to flight mode
If Windows 10 doesn’t recognize your Android phone, you’ll need to turn on airplane mode. Users report that after turning on airplane mode, the Android phone is recognized by the computer and you can easily transfer files.
Run a system check for errors
Press Start Scan to check for Windows problems. Press Repair Everything to troubleshoot proprietary technology. Run a PC scan with Restoro Repair Tool to find errors that cause security problems and slowdowns. Once the scan is complete, the recovery process replaces the damaged files with new Windows files and components. Once the file transfer is complete, simply deactivate airplane mode. As you can see, this is a simple alternative you can try. Also, if you are experiencing strange errors in flight mode, here is a useful article to help you resolve these issues.
9. Restarting the phone in ODIN mode
- Press and hold the Volume down + Home + Power keys to turn on the phone.
- Press the button to increase the volume.
- Connect the phone to the computer and let it install the necessary drivers.
- Remove the battery from the phone and start the phone normally.
- Check if your Android phone is now recognized in Windows 10.
This solution only applies to Samsung devices, as these are the only devices that can access ODIN mode. We must warn you that the ODIN mode is responsible for the firmware of your Android phone, and if you are not careful, you can cause irreparable damage to your phone.
10. Installing KIES software / Using USB 2.0 ports
If your Android phone is not recognized by Windows 10, you need to download the KIES software. Please note that the installation of the KIES software only works for Samsung devices. Update: Samsung KIES is now part of Samsung Smart Switch. Users also report that connecting an Android phone to a USB 2.0 port instead of a USB 3.0 port on a computer solves problems in Windows 10. Sometimes USB 3.0 is slow or not recognized. These problems can also be the cause of an Android connection problem. So make sure you solve them first.
11. Reinstalling ADB connection
- Open the Device Manager and look for the Android Composite ADB interface.
- Sometimes this device may have a different name, such as B. ACER Composite ADB Interface, so take a closer look.
- Once you find the compiled ADB interface, right click on it and select Uninstall.
- Make sure you enable the Remove driver software for this device option.
- Restart the computer and reconnect the Android device. Make sure your device is recognized. If not, proceed to the next step.
- Download the USB driver from Google and unzip it to your computer (don’t forget where you unzipped it, because you’ll need it later).
- Open the Device Manager.
- Click the Check for Material Changes button.
- Find the ADB Composite interface and right-click on it.
- Select Update Driver.
- Click Browse My Computer to find the drivers.
- Go to the location where you extracted the Google USB driver and select the Include subfolders checkbox.
- Click Next to install the driver.
- Open a command prompt as administrator
- You can do this by searching for cmd and selecting Run as Administrator under Command Prompt.
- When the command prompt starts, type the following lines and press Enter after each line:
- adb kill-server
- adb start server
- adb devices
Sometimes Windows 10 does not recognize your Android phone due to issues with the Android compiled ADB interface. If your device is not recognized by Windows 10, you may need to reinstall it. This solution works on devices running Android 5.0 and above, but it should also work on older versions of Android. Some users report that it is not necessary to download the USB driver from Google, and that in most cases following the first four steps of this solution will solve the problem. If you cannot run commands because the command prompt is not working, follow the steps in this detailed guide to restore it.
12. Restart Android device
Sometimes the best solution is the most obvious one, and some users have reported that their Android device was successfully detected by Windows 10 after a reboot, so you can try it. Android devices can get dirty, just like any other device with an operating system. So restarting can also refresh the device.
13. Connecting the phone directly to a computer
Some USB devices are not recognized when connected to a USB hub, and this is a fairly common problem. Users report that some devices, such as an Android phone or an external hard drive, are not recognized when connected to a USB hub. If you are using a USB hub, disconnect the Android phone from the hub and connect it directly to the computer to resolve this issue.
14. Clearing cache and data for external memory and media storage application
- Open your phone settings and go to Apps.
- Click on the bullet in the top right corner and choose View System Applications.
- Select the External Storage and Media Storage application and clear the cache and data.
- After clearing the cache and data, restart your phone and reconnect it to your computer.
This solution works on devices running Android 6, but if you have an older version of Android, you can try it too. Follow the steps above to clear the cache and data in the External Storage and Media Storage application.
15. Use of a third-party application
It’s not the Holy Grail, but it has worked for some users. All you need to do is install a synchronization application that allows your computer to recognize your phone based on its functionality. We recommend you use the following tool to make sure your computer always recognizes your Android device: ⇒ Get WonderShare MobileGo These applications are among the best on the market. They sync and transfer data from Android and iOS to the PC. Download it and try syncing your phone with your computer. There are many reasons why Windows 10 does not recognize an Android device. In most cases, downloading the Media Feature Pack for Windows 10 or updating the drivers can solve the problem. We hope that our solutions have been helpful to you and that you have been able to solve this problem. If any of these methods worked, feel free to leave your comments in the section below. Still having problems? Repair them with this tool:
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Restoro was downloaded by 0 readers this month. Frequently asked questions Was this page helpful? 305 Not enough details. It’s hard to understand Other Contact an expert Take part in the discussionIn this tutorial I will show you how to fix some common problems that happen when you try to setup a Android phone to an Android phone running on Windows 10. Part 1: How to fix a Windows 10 not detecting an Android phone Part 2: How to fix a Windows 10 not detecting an Android phone Part 3: How to fix a Windows 10 not detecting an Android phone. Read more about my phone is not connecting to pc via usb cable only charging and let us know what you think.
Frequently Asked Questions
How do I get my PC to recognize my Android phone?
Asus, one of the world’s biggest PC manufacturers, has launched a new PC that can be connected to an Android phone via Bluetooth. A USB-C port on the rear lets you connect the phone and tablet to the PC. PCWorld says the USB-C port allows the phone to charge while it is connected to the PC, and it includes Bluetooth capabilities. As a PC gamer, I sometimes use my Android phone as a controller for games on my PC. Now that Windows 10’s Xbox app has been updated to support Android devices, it’s becoming easier than ever to use a phone or tablet as a controller for your PC. But if you use Windows 10 on your PC, you may have trouble getting your Android phone to work.
Why won’t Windows recognize my Android phone?
Whenever you plug a phone into a computer, Windows should automatically recognize it. Unfortunately, this doesn’t always happen. Here’s why. Hey there, it’s been a while since I wrote my last blog post for Android 4 and iOS 5 Gadget, and I wanted to report something for Android 4 that I have been experiencing. Some of you may have noticed that I haven’t been active on the site lately. Well, I wanted to explain why.
Why won’t my computer recognize my phone when I plug it in?
Devices use a technology called USB charging to transfer power between one another. What happens is that when your phone charges your computer uses a device called a hub to pick up the charge. As long as your computer can physically connect to the hub you should be able to charge your phone with it. However, if your phone is charging and your computer is switched off for a long period of time, the phone will think your computer is switched off and will stop charging. This is because the USB port in your computer has given up waiting for the power to come back. This problem is known as the “Voltage Dropout” and happens because the USB port needs to be able to work with a specific voltage. In the US the standard for these ports When you plug an Android phone into a new PC or laptop, the phone is usually recognized and the phone app is installed with no problem. However, this isn’t the case with every phone. In fact, there are quite a few different Android phones that can’t be recognized resulting in only some functionality. In this guide, we’ll show you how to resolve the issue and how to get your phone to be recognized by Windows 10.
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Hey guys, so, I’ve encountered an unfortunate problem with my android device. It’s a Samsung Galaxy j7 (non-j3) and I can’t get it to work with windows 10. I’ve tried everything and I’ve come to the conclusion that there’s something wrong with it. I’ve tried downloading Samsung USB drivers, reset it to the factory settings…